Returns & Exchanges
At HiDock, we stand by the quality of our productivity hardware and offer a 30-day satisfaction guarantee for all original purchases. If your device does not meet your expectations, we provide a streamlined return process to ensure a hassle-free experience.
Initiate Your Request
Contact our support team via email with your order number and the serial number of your HiDock device to receive a Return Merchandise Authorization (RMA).
Prepare the Package
Securely pack the device in its original packaging, ensuring all cables, accessories, and manuals are included to qualify for a full refund.
Ship the Item
Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking receipt for reference.
Inspection and Refund
Once our technicians verify the condition of the returned hardware, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing